In case you want to make a return, you can do so within 7 days after the delivery date. Please first send us an email at firstname.lastname@example.org to notify us and specify:
1)The reason you want to make the return
2)If you want to be refunded or to replace the item with another item of the same price
(In case you want to be refunded you need to provide us with your bank account details)
and please pay attention to the followings:
The parcel should be sent back to this address via courier:
Iatrou Gogousi 8, Nea Eukarpia
- The products should be in excellent condition with all its labels still on and still new. In any other case we do NOT accept returns.
- The receipt should be returned as well.
- If the product has arrived with you with a gift, the gift should be returned as well.
- Please make sure that the parcels are placed in a good package so it can arrive to us safely without damages. Our company will not be responsible for any damages or loses that might be caused because of your packaging during the return.
( Our e-shop does not share or reveal your personal information in any way. All the information that you trust us with is confidential)
It is very important that the bank account is under the name of the person who made the order AND his/hers name is on the receipt. The refund usually takes around 10 to 20 days to be shown in your bank account from the day that we have received your parcel.
The cost of the return is on the client, BUT in the case the fault is ours, the return is FREE.
If the payment has been made with PAYPAL, then the fee will not be returned to the customer.